Privacy Policy

Last updated: November 7, 2026

This Privacy Policy explains how FEASTY collects, uses, shares, and protects personal information for users in Nigeria.

Who We Are

FEASTY is a food delivery service operated by FEASTY.

Scope

Our service is currently intended for users in Nigeria only.

Information We Collect

• Account information such as name, email address, phone number, and password
• Delivery information such as saved addresses and delivery location
• Order history and support requests
• Payment and transaction metadata handled through Paystack
• Device and session information needed to run the service securely
• Crash reports and diagnostic information that help us find and fix errors in the apps

FEASTY Dispatch (riders)

If you deliver with the FEASTY Dispatch app, we also collect:

• Your precise device location while you are online or on an active delivery, and only while the app is open. It is used to offer you nearby deliveries, and it is shared with the customer and restaurant on an order you have accepted so they can follow the delivery. We do not collect it when you are offline or the app is closed.
• Your rider application: phone number, home address, operating state and local government area, vehicle type, make, model and plate number, driver's licence number, and photos of the front and back of your driver's licence, used to verify you before your account is activated.
• Delivery records and weekly earnings, used to pay you and to resolve disputes.
• If you send an SOS, your last known location, which is shared with FEASTY support.

Customer contact details are shown to a rider only for a delivery that rider has accepted.

FEASTY Partner (restaurants)

If you run a restaurant on the FEASTY Partner app, we also collect:

• Your device location, only when you tap "Use my current location" on your store details. It is used to set your restaurant's pin on the map. Customers then see that pin as your restaurant's location.

Maps, Address Search and Your Location

FEASTY shows maps and helps you find addresses. To do this we use third-party map and address-search services, described below.

• Maps. Maps in the apps are drawn with MapLibre using OpenStreetMap map tiles. Your device requests the tiles it needs to show the map.
• Searching for an address as you type. The text you type is sent to FEASTY's own address-search service. It forwards only that text to Photon, run by komoot, which uses OpenStreetMap data. We may use LocationIQ instead. We do not send your IP address or other identifiers to these providers through this service, and the service does not store your search text.
• One-tap address search and turning a location into an address. When you use these, the app sends the text you typed, or your location, directly to OpenStreetMap Nominatim. On Android, the built-in geocoder on your device may be used instead. That geocoder is provided by the device's operating system, which may send the text or location to Google.
• Customers. We use your device location only when you choose "Use my current location". It is used to set your delivery or collection address and to check that you are within delivery range.

How We Use Information

• Create and manage your account
• Process, fulfill, and track orders
• Verify payments and prevent fraud
• Provide customer support
• Send service-related notices about your account or orders

How We Share Information

• Paystack, for payment processing
• Restaurants, for order preparation and fulfillment
• Delivery partners and dispatch users, for delivery completion
• Service providers that help us operate the apps and backend, including map and address-search providers such as OpenStreetMap (including Nominatim), Photon by komoot, and LocationIQ. They receive only what is needed for the search or map request, which is the text you type or the location you choose to use

We do not sell your personal information.

Data Retention

We keep personal information only as long as needed for account management, order fulfillment, legal obligations, dispute resolution, and support.

Your Choices and Rights

• Access and update your account information in the app
• Delete your account and its associated data — in the app, or by email if you cannot open the app. See How to delete your FEASTY account.
• Contact us for help with account or privacy issues

What deletion does

Deleting your account is immediate and irreversible, and signing in stops working at once.

Removed immediately: your sign-in credentials; your profile (name, email address, phone number, photo and saved delivery addresses); your saved favourite restaurants; your policy-acceptance records; your role assignments; any partner or dispatch application record; and any rider profile, courier payout and courier shift records.

Kept: past order records — the order id, items, amounts, timestamps and the delivery address on the order — retained to meet our tax, accounting, fraud-prevention and dispute-resolution obligations. They are no longer linked to a sign-in account. Internal administrative audit entries are also kept, with the acting user's identifier removed.

Some accounts cannot be deleted from the app and need our support team to act first: a partner account still linked to a restaurant, a dispatch or rider account with an active delivery or open assignment, and administrator accounts. The account deletion page explains each case and how to ask us to handle it.

Children's Privacy

FEASTY is not intended for children under 13.

Changes to This Policy

We may update this policy from time to time. If we make material changes, we will update the date above and publish the revised policy.

Contact

For privacy questions, email feastyfooders@gmail.com.